Refund policy

7.1 Right of withdrawal (14 days)

Under Articles L221-18 et seq. of the French Consumer Code, the Customer has 14 days from receipt of their order to withdraw from the contract without giving a reason. This right also applies to sale items.

To exercise it, the Customer sends kitaduamc@gmail.com a clear statement of their decision to withdraw, or the form in the appendix.

The Customer returns the item(s) no later than 14 days after sending their statement, in their original condition, with labels. Return shipping is paid by the Customer. A tracked service is recommended.

Refund. Kita Dua refunds all payments received, including the original delivery costs (up to the cheapest standard delivery option offered), no later than 14 days after being informed of the withdrawal, using the same payment method as the order, unless the Customer expressly agrees otherwise. The refund may be withheld until the items are received or the Customer provides proof of shipping, whichever comes first.

The Customer may be liable for any reduction in value resulting from handling beyond what is needed to establish the nature, characteristics and functioning of the items (normal trying on).

7.2 Exchange or store credit (Customer's choice)

Instead of a refund, the Customer may ask for an exchange for another item or for store credit as a discount code, valid for 6 months. For an exchange, if the new item costs more, the Customer pays the difference; if it costs less, the difference is refunded using the same payment method, or given as store credit if the Customer prefers.

The withdrawal form is in the appendix of the terms of sale.